The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating jobs with Dispatcher. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

What you’ll do:

Manages work order documents and project invoicing (A/P).
Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
Responsible for generating, interpreting and printing various reports in our tracking system
Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
Research and resolve expenses and reports discrepancies
Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

What you bring to the table:

Minimum high school diploma or GED
Associate Degree (AA) preferred but not required
2+ years related experience and/or training; or equivalent combination of education and experience
Experience with COINS ERP a plus
Strong verbal and written communication skills
Excellent customer service skills
Strong ability to multi-task and prioritize
Strong attention to detail
Strong Microsoft Excel and Word skills

YOU Matter

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE, SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
Annual incentive program based upon performance, profitability, and achievement
Medical, Dental, Vision Insurance – 100% Paid for Employee
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance

Pre-tax Flexible Spending Plans (Health and Dependent Care)
Holidays/Vacation/Personal Time/Life Events Leave
Numerous training opportunities and company paid membership for professional associations and licenses

For more information on Southland Industries, please visit our website: Southland Careers or on Facebook or LinkedIN or Twitter

To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.